Many people have the misconception that BPM is a technology, but this is not true. Business Process Management – BPM – is a management discipline that combines methods, tools and technologies to model, simulate, analyse, design, monitor, and control business processes. Its main goal is process performance improvement and the promotion of business innovation.
Simply put: if you decide to automate any business process in your organization and there are problems that are ignored, those could get worse because an automated process runs faster, repeating mistakes or omissions. What if – before automating the processes – you took some time to understand how your process is behaving and define who is really involved in each activity, as well as who is impacted. The Key Performance indicators (KPI's) from your process should be analysed and aligned to your organization’s goals. You should also understand how your strategies, policies and decisions impact both your process and your business, and evaluate how your IT infrastructure interacts with the different activities and how it solves or obstructs the work your employees are doing.
Having a really good idea of how your process works would help you redesign or adjust it to run more efficiently and to add the highest possible value to your organization. Then, you simulate how it would run under many different conditions (like seasonal changes), test your new redesigned process, and – when you know for sure that it is working – you automate and continue measuring in order to know that you are getting the expected results.
That’s what we do. We want to help you get the highest possible value from your processes.
Every mile you go in the wrong direction is really a two mile error. Unlearning is twice as hard as learning.
Examples of business processes that you can automate using iFactum BPM technologies:
- New product development
- Membership (rewards) benefits management
- Inventory management
- Sales order process
- Customer acquisition
- Customer claims
- Product or service delivery
- File monitoring
- Invoice processing
- Employee development and satisfaction
- Employee compensation claims
- Customer service
- Technology management
- Technical support